In order to strengthen our team in North America we are looking for an experienced full-time Technical Field Service Manager (m/f/d).
The Technical Field Service Manager (m/f/d) is responsible for ensuring customer satisfaction on all levels of the business by providing remote and on site assistance, installation, and sales support of MOTORTECH products.
Your Responsibilities:
- Provide product and technical support to all MOTORTECH Distributors, Sales Partners, and end use customers
- Provide on-site customer product training
- Commissioning of gas engines in the field with training of the operating personnel
- Develop new and maintain existing relationships with Distributor and Sales Partners branch operational, sales and service managers and staff
- Coordinate calls with MOTORTECH corporate staff to ensure needs of customers quality and warranty concerns are met
- Provide technical support and additional company presence at national and regional industry trade shows
- Provide sales support through assisting customers in determining correct product for their needs
- Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support regarding competitive product
- Participation in project tenders as required in support of the sales department
Requirements:
- Experience with reciprocating natural gas engine driven compressor and generator applications
- Advanced knowledge of stationary natural gas engine along with troubleshooting of ignition and control systems
- Minimum 8 - 10 years of experience with gas engine ignition and control systems
- Practical knowledge in the fields of mechanical design, AC and DC circuitry, gas compression, power gen
- Knowledge of electrical topologies and distribution both high voltage and low voltage
- Experience in customer service
- Up to 50% Travel requirements (US and Canada)
- Drivers License
MOTORTECH GmbH
Attn Mrs. Karen Lohse
job@motortech.de