Technical Field Service Manager (m/f/d) – North America

Reference number: 022_0322

For over 30 years, MOTORTECH GmbH has been one of the leading international developers and manufacturers of ignition systems, air /fuel mixture control systems, engine management systems and other accessories in the field of stationary gas engines. As of January 2017, the company belongs to the US-based Generac® Group. With its focus on research and development, MOTORTECH takes the lead globally when it comes to efficient, economic and environmentally friendly configuration and optimisation of gas engines.

With over 9,700 employees, Generac® Group is an American manufacturer of power generation equipment for the residential, commercial and industrial markets. Generac® power systems range from 800 watts to 9 megawatts and are sold in over 150 countries worldwide. Generac® was founded in 1959 and is headquartered in Waukesha, Wisconsin USA.

In order to strengthen our team in North America we are looking for an experienced full-time Technical Field Service Manager (m/f/d).

The Technical Field Service Manager (m/f/d) is responsible for ensuring customer satisfaction on all levels of the business by providing remote and on site assistance, installation, and sales support of MOTORTECH products.

Your Responsibilities:

  • Provide product and technical support to all MOTORTECH Distributors, Sales Partners, and end use customers
  • Provide on-site customer product training 
  • Commissioning of gas engines in the field with training of the operating personnel
  • Develop new and maintain existing relationships with Distributor and Sales Partners branch operational, sales and service managers and staff
  • Coordinate calls with MOTORTECH corporate staff to ensure needs of customers quality and warranty concerns are met
  • Provide technical support and additional company presence at national and regional industry trade shows
  • Provide sales support through assisting customers in determining correct product for their needs
  • Provide feedback from the field to Sales and Marketing, Engineering, Manufacturing, and Technical support regarding competitive product
  • Participation in project tenders as required in support of the sales department

Requirements:

  • Experience with reciprocating natural gas engine driven compressor and generator applications
  • Advanced knowledge of stationary natural gas engine along with troubleshooting of ignition and control systems
  • Minimum 8 - 10 years of experience with gas engine ignition and control systems
  • Practical knowledge in the fields of mechanical design, AC and DC circuitry, gas compression, power gen
  • Knowledge of electrical topologies and distribution both high voltage and low voltage
  • Experience in customer service
  • Up to 50% Travel requirements (US and Canada)
  • Drivers License


MOTORTECH GmbH
Attn Mrs. Karen Lohse
job@motortech.de

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